Design Manager (Feb 2024 - Present)

• Mentor a team of cross-functional creatives including UX, UI, and content designers through regular 1:1s, performance feedback, and career development

• Establish strategic design direction to ensure product cohesion

• Provide creative direction and design training to nurture team-wide excellence and foster collaboration

• Collaborate with product strategy and engineering team members to define processes that streamline workflow and improve output quality

• Oversee team workload to maintain focus, clarity, and sustainable pacing

• Advocate for user-centered and accessible design to internal and external audiences, connecting UX decisions to measurable impact

• Partner with sales team to develop accurate scopes of work based on prospective client needs and budget considerations

Lead UX Designer (Sept 2020 - Feb 2024)

• Designed wireframes and interactive prototypes of websites and digital app

• Created information architectures and entity relationship diagrams to define content structure of digital products for user needs and organization priorities

• Created user personas & journeys that develop empathy for primary audiences and define expected user flows

• Developed and implemented research plans including stakeholder, user interviews, and collaborative workshops to establish project goals, audience needs, and requirements

• Synthesized research insights into actionable, strategic product decisions